Over the past few years, there has been a rise in the transition of SMBs using cyber security as a service, instead of acquiring and managing their own security infrastructure. Managed Service Providers (MSPs), in this situation, are best positioned to capture the market, as they possess the needed expertise and resources to fulfill the growing demand for infrastructure management outsourcing.
So, are you ready to dive in and how to make the most of this shift? Let's jump right in!
🎯 The Success Mantra for MSPs
When it comes to the success of MSPs, it's all about building trust, demonstrating expertise, and ensuring timely delivery. Imagine you're the client. Who would you trust more: a vendor who's clear about their communication with both sales and technical teams or one who leaves you guessing? Trust, you see, is everything.
The trust doesn't stop at the vendor. It extends to the solution. As an MSP, you need to show that you've got the product down pat. It's your responsibility to have comprehensive implementation and product documentation on hand, showing you can keep track of changes over time and have detailed instructions ready for your clients. This isn't just about ticking boxes; it's about showing your clients that you've got their back.
Lastly, the proof is in the pudding. Can you deliver the services you've promised, in line with the Service Level Agreements (SLAs)? Are you offering specialized services and products that can help you stand out in the crowd? Remember, it's not just about talking the talk, it's about walking the walk. Show your clients that you can deliver, and they'll stick around for the long haul. After all, in this growing cybersecurity service market, it's those who can deliver that get to ride the wave.
🏆 Best Practices for MSPs
SLA for Support and Service Requests: Establish SLAs for support queries to build customer trust. GFI KerioControl’s High Availability module can minimize disruption by quickly switching to the standby appliance.
Uptime Guarantees: Utilize your business experience to offer uptime guarantees based on historical data. Use GFI KerioControl’s High Availability feature to avoid security blackouts.
Active Monitoring: Provide continuous monitoring of clients' instances for early issue detection and client reassurance.
Alerts and Notifications: Regular communication about security vigilance prevents clients from viewing silence as unnecessary service. Leverage features like alerts, SNMP monitoring, syslog, and GFI App Manager for this purpose.
Competitor Analysis: Understand your competitors to offer market-competitive prices and services. Highlight your strengths in marketing.
Emergency Restore: Be ready to assist customers in recovering from incidents like firewall breaks or configuration losses. Use GFI KerioControl’s automatic configuration backups via GFI AppManager Cloud Portal for speedy recovery.
Technical Support: Offer Level 1 support with an agreed SLA to build customer trust and ensure retention.
Managed System Updates and Upgrades: Reassure clients that you’re routinely checking for updates and upgrades to maintain optimal system performance and security.
Include FAQs: Create an FAQ section for MSP-specific service offerings to streamline the customer experience and reduce back-and-forth communication.
🔓 Introducing GFI KerioControl MSP
GFI KerioControl MSP offers world-class security tailored to your needs, allowing you the flexibility to explore the system and disengage whenever you wish, ensuring your out-of-pocket expense stays significantly lower than owning the product outright. With its pay-per-user model, it's easy to roll back or scale according to your business cycle and even bundle it with third-party service providers.
Additionally, Kerio Control offers several cost-saving benefits: it lowers the total cost of ownership (TCO), cuts down on maintenance overheads, eliminates hardware refresh costs, and removes product ownership costs.
Plus, GFI KerioControl MSP can be offered in multiple ways - you can deploy it in the cloud and let your clients connect through it, or deploy a physical/virtual/software appliance on the client’s premises and manage it for them.
🛡 GFI KerioControl: A Detailed Overview
GFI KerioControl is a Unified Threat Management (UTM) solution that helps protect your network from viruses, malware, and malicious activity. It is known for its ease of management and includes a next-generation firewall and router, intrusion prevention (IPS), gateway antivirus, VPN, and web content and application filtering.
These comprehensive capabilities, with unmatched deployment flexibility, make Kerio Control the ideal choice for small and mid-sized businesses.