The first time a customer licenses a particular product from GFI Software™, it is considered the main product. Customers can license as many units of the main product as required, subject to quantity minimums. Minimums vary per product and are clearly indicated in the GFI price list. GFI FaxMaker® has an unlimited license pricing option.
For license quantities that are greater than those in the price book, please contact your local GFI representative.
Quantity purchase pricing discounts are determined based on individual purchase orders and are unique to each product. (Do not add total units of one product and total units of another product to determine the total quantity discount band.)
Software maintenance agreement (SMA) is included as part of the main product price and cannot be disassembled from the product price. All GFI on premise products have license keys that determine the total units of the product the customer has licensed. Upon licensing the main product, the customer will receive a key to activate the software.
Add-ons increase the quantity of licenses a customer has on a particular main product; a product option is a feature that enhances a GFI product but that is not included in the main product price. Should that functionality be required, the customer must license the product option at an additional charge.
The license price of the add-on or product option includes SMA through the term of the main product license. However, if multiple years of SMA are purchased with the main product, the SMA for the add-on or product option ends with the first-year anniversary of the main product SMA.
Since there can only be one key per product, the SMAs of all licenses have to end on the same date. Because of this, the price of add-on licenses and product options are licensed so the end date of the main product, SMA and any add-ons and product options licensed expire at the same time. (Note: Not all products have options.)
Quantity discounts are based on the unique purchase order. When a customer is licensing add-ons or product options to a particular product, the volume band in pricing is based on the number of units they are adding at that time. Do not include units already licensed by a customer on a different purchase order, and do not add quantities of different products.
A product version upgrade is required when a customer wants a new version of the product and is not currently on an SMA. There is a 30-day grace period from the date of SMA expiration before a customer is required to get a product version upgrade. If, however, the customer’s SMA has expired and a new version of the product has not been released, the customer simply needs to renew the SMA from the date of expiration, rather than getting a version upgrade.
To price a version upgrade, locate the SKUs for “version upgrade” on the GFI pricing pages. One year of SMA is included in the cost of the version upgrade. The renewal date will be the date of the purchase order. (Note: Customers under a current SMA do not pay for version upgrades, as these are included in the cost of the SMA.)
Quantity discounts are based on the unique purchase order. When a customer is getting product version upgrades, the volume band pricing is based on the number of units the customer is upgrading at that time. Do not include units already licensed on a different purchase order, and do not combine quantities of different products.
The SMA includes:
SMA is always included in the main price. Renewal SMA can be purchased in one-, two- or three-year terms. The start date of renewal SMA is the date of the original licensing – not the date of the purchase order. If a customer purchases SMA for additional years, the second year is discounted 5% and the third year is discounted 10%. These discounts are already reflected in the GFI price book.
Calculating the quantity pricing band for renewal SMA is done by multiplying the total licensed units of a product by the band unit price for that product. For example, if a customer licensed 60 mailboxes of GFI MailEssentials® in 2012 (e.g., 10 mailboxes in February 2012, 20 mailboxes in March 2012 and 30 mailboxes in June of 2012), determining the cost for renewal SMA in January 2013 requires finding the quantity band in the price book for 60 mailboxes and multiplying the band price by 60. This differs from what is done to determine quantity bands for product license. For products, it is done by individual purchase order. For renewal SMA, it is done based on the total of all licenses for a particular product.
If a customer wants to renew an expired SMA and:
1. There has been no new version release of the product since the SMA expired: Renew maintenance at the current rate in the price book as follows:
i. In the event the SMA expiration is more than one year, the charge is one year for SMA and a maximum of one year of backdated SMA. Contact your GFI account executive on the backdated fee. The SMA term is the date of the purchase order plus one year.
ii. In the event the SMA expiration is less than one year, the charge is one year of SMA at the current list price. The renewal date goes back to the original date of product license.
2. If there has been a new release of the product since the customer's SMA expired: The customer needs to get a version upgrade. Go to the price book; the applicable charge is the version upgrade fee. One-year SMA is now included with the version upgrade. The expiration date for SMA is one year from the date of the purchase order.
SMA is included through the term of the main license, version upgrades as well as add-on licenses and product options for GFI FaxMaker – which includes the optical character recognition (OCR) routing module, lines and GFI FaxMaker servers. For the remaining product options (e.g., Avira, Kaspersky, McAfee® Anti-Virus Updates only), the cost of the updates is pro-rated to the expiration date of the original license.
For products that have update components, these are included in the cost of SMA. Product options are not included in SMA and are licensed separately. Please refer to the specific product pages for a more detailed understanding.
Some products are licensed as a subscription model. Depending on the subscription model, the customer pays a monthly or annual fee. That fee includes the right to use the product, free updates when a new version is released, the appropriate update component(s) and technical support. Some products in the subscription model also carry multi-year discount options.
GFI has a no return policy. Customers have 30 days to fully evaluate the software to determine if it meets their needs. Once an order has been placed, an order cannot be cancelled or returned.
Additional policies and procedures
* Where multiple SMA years were purchased on the Main Product; the SMA ends with the first year anniversary of the main product SMA. Add-on annual SMA needs to be purchased to cover remaining year(s).