Recently GFI MailEssentials users may have experienced disruption to their service. We are happy to report that this is now resolved. If you have temporarily disabled Bitdefender, please re-enable it and your email service will resume. If you continue to experience any problems, follow this guide to manually update Bitdefender definitions.

Support policies

Information on support and product lifecycles

To get the most from your software deployments, it is important to understand:

  • The range of help that is available
  • The benefits provided by upgrades
  • The product lifecycle


As the IT landscape changes, It is critical to have upgrade assurance and support

Upgrades are crucial to enjoy maximum compatibility with other software. When planning your software strategy, it is important to review GFI’s EOL policy.

We strive for customer service excellence and depend on your feedback. If you have a suggestion to help us improve or wish to register a complaint, we want to know.

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