What does Handshaking Failure 54 mean?


Applies to

  • GFI FaxMaker

After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54.

For CAPI fax devices:


The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.
 
  • Handshaking Error: 54
  1. the remote party in question is not a fax machine
  2. the remote party in question is incompatible to handle specific fax tones
  3. the remote party or any middle men do not support ECM : here
  4. the wrong CAPI profile is selected for the attached CAPI fax device: here 
  5. the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: here
  6. Other reasons which the Support Technician needs to identify


For fax modem devices:
 
  • Handshaking Error: 54
  1. the remote party in question is not a fax machine
  2. the remote party in question is incompatible to handle specific fax tones
  3. the remote party or any middle men do not support ECM : here
  4. the wrong modem profile is selected for the attached modem fax device: here
  5. incorrect configuration settings for Dialogic Brooktrout TR1034: here
  6. the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: here
  7. Other reasons which the Support Technician needs to identify

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