To do so:
Stop the GFI FaxMaker services
Open the XCAPI configuration from the All Programs listing
Select 'View', then select "Expert F8"
Under Configuration Tab, click Trace
In Trace, Options Tab, configure:
Trace type: Trace into file
Trace file: intended path where the trace file will be generated
Select the 'Apply' button
Start a Wireshark capture. Instructions can be found here
Open the XCAPI XTest Tool from the All Programs listing
Select 'Fax Call' and enter a valid fax number, then "send fax"
Collect the XCAPI trace file generated (specified path in Step 5 above) and a Wireshark trace of the attempted call, and provide in reply to your open case
Should the files collected exceed 4MB, or are too large for you to send, please upload to our FTP Server. The FTP details are below:
(If using Internet Explorer use ftp://gfi:email@example.com)
*Having Issues with FTP upload? How to upload files to the GFI FTP site using FileZilla FTP Client