How to install or re-create the GFI FaxMaker printer


PROBLEM

GFI FaxMaker printer is not present in the printers listing of the Control Panel, or the GFI FaxMaker printer fails to be installed, or the GFI FaxMaker printer has become corrupted.

ENVIRONMENT

  • GFI FaxMaker
  • all supported Environments

SOLUTION

Install or recreate the GFI FaxMaker printer by following the below procedures:
  1. Navigate to the GFI FaxMaker installation directory. The default directory path is: ..\Program Files\GFI\FaxMaker
    • Note: If installed on a 64 bit Operating System, the default directory path is: ..\Program Files (x86)\GFI\FaxMaker
  2. Run** the Windows Command Script fmprinter_uninstall.cmd
  3. Stop the Print Spooler Service, wait 10 seconds, then Re-start the Print Spooler Service from the Services Management Console (Start Run > type services.msc and press Enter)
  4. Navigate to the GFI FaxMaker installation directory.  Run** the Windows Command Script fmprinter_install.cmd
  5. Set the GFI FaxMaker printer as the default printer for the GFI FaxMaker Fax Server service account

Note: Always ensure that the GFI FaxMaker printer is set as the default printer for the account running the GFI FaxMaker Fax Server services. To locate the service account:
  1. Navigate to Start > Run > type services.msc and press Enter
  2. Right click the GFI FaxMaker Fax Server service and go to Properties
  3. Review the Log On tab credentials
**Right-click and 'Run as administrator' if this is Microsoft Windows 7 or 8, or Microsoft Windows Server 2008 or 2012

CAUSE

Some common causes of the defined problem are:
  • UAC was not disabled before installing (or re-installing) the GFI FaxMaker printer
  • Remote Desktop Connection is used but the Local Resources > Printers is not disabled
  • The computer is joined to an Active Directory Domain, but a 'Domain Administrator' account was not used for installing the printer
  • Accidental removal of the FaxMaker printer from the printers listing
  • Application of Microsoft Updates which could affect security settings in the environment
  • Recent upgrade of GFI FaxMaker with a failed attempt to update the FaxMaker printer