Recently GFI MailEssentials users may have experienced disruption to their service. We are happy to report that this is now resolved. If you have temporarily disabled Bitdefender, please re-enable it and your email service will resume. If you continue to experience any problems, follow this guide to manually update Bitdefender definitions.

What permissions are needed for the Mailbox Restore Tool?

The user running the GFI Archiver Mailbox Restore tool requires the following permissions:

  • Executable rights on the computer running the Mailbox Restore tool
  • Access to the mailbox in GFI Archiver (source)
  • Read/write access to the Microsoft Exchange Server mailbox (destination)

Microsoft Exchange 2013 (GFI MailArchiver 2013 or newer) and Microsoft Office 365 (GFI MailArchiver 2014 or newer)

  1. Knowledge of the password of the destination mailbox is required and it must be entered manually when using the MailboxRestore tool.
  2. Ensure that MAPI is enabled for the destination mailbox (the following cmdlet can be used for this: Set-CASMailbox -Identity "Username" -MAPIEnabled $true)
  3. Ensure a public folder is available and the user has access to that public folder (http://technet.microsoft.com/en-us/library/jj651147(v=exchg.150).aspx)
    1. New-Mailbox -PublicFolder -Name MARPublicMailBox
    2. New-PublicFolder -Name PublicFolder -Path \
    3. Assign ownership to PublicFolder from the EAC to the users
    4. Mail-enable the public folder
  4. On the GFI Archiver server, open https://YourExchangeServerAddress/owa and add install the SSL certificate to "Trusted Root Certificate Authorities"

Microsoft Exchange 2007/2010

From the Microsoft Exchange Management Console: 
  1. Open the Microsoft Exchange Management Console
  2. Expand Recipient Configuration > Mailbox
  3. Right click the user you want to set the permissions for and select Full Access Permissions
  4. Click Add... and select the user that should have full permission on this mailbox
  5. Click Manage and then Finish to apply the changes
Or use the Microsoft Exchange Management Shell:
  1. Open the Microsoft Exchange Management Shell
  2. Enter the following command:
Add-MailboxPermission -Identity "John Smith" -User TedBrem -AccessRights Fullaccess -InheritanceType all

This example grants user Ted Bremer full access to user John Smith's mailbox.
 
More information on applying these permissions can be found at: http://technet.microsoft.com/en-us/library/bb676551.aspx.

Microsoft Exchange 2003

  1. Open Active Directory Users and Computers
  2. Right click the organization domain name, point to View and then click Advanced Features
  3. Click the Users container (or the organizational unit where the user is located)
  4. Right click the user account, and then select Properties
  5. Click the Exchange Advanced tab
  6. Click the Mailbox Rights button
  7. In the Permission window, click the Add button to add yourself to the list of those whose are allowed to access this mailbox
  8. In the next Permission window, click to select the Allow check box under Full Mailbox Access, and then click Apply to implement the changes

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