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Error: 'No Mailboxes found to Synchronize' when configuring Mailbox Folder Structure Retrieval

PROBLEM

When configuring the GFI Archiver Mailbox Folder Structure Retrieval you might encounter the following error message:

No Mailboxes found to Synchronize 

ENVIRONMENT

  • GFI Archiver
  • All supported environments

SOLUTION

Please perform one of the following solutions:

Disable GFI Archiver Exchange IP Check

  • When upgrading to a newer version of GFI Archiver, installation files mentioned in this procedure will be overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.
  • This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.
  1. Stop the GFI Archiver Core service from the Services console
  2. Open the file ..\GFI\Archiver\Core\Data\product.config with a text editor
  3. Add the following key before </appSettings>:
    • <add key="UMPollingSkipExchangeCheck" value="true" />
  4. Start the GFI Archiver Core service once again from the Services console
  5. Perform a Mailbox Folder Structure Retrieval Test to ensure that mailboxes are retrieved

Full Qualified Domain Name

Should you not wish to disable the GFI Archiver Exchange IP check, you would need to change the details entered in the Mail Servers to Archive Wizard to the FQDN of the mail server you are archiving from by performing the following.

  1. Open the GFI Archiver User Interface
  2. Click on Configuration.-> 'Mail Servers to Archive'
  3. Click on the name of the Journal Mailbox you want to modify and click on 'Edit'
  4. Enter the FQDN of the mail server and click 'Next'
  5. Click 'Next' and then 'Finish' to complete the wizard
  6. Perform a Mailbox Folder Structure Retrieval Test to ensure that mailboxes are retrieved

CAUSE

The GFI Archiver Mailbox Folder Structure Retrieval feature will attempt to connect to the mail server defined in the Mail Servers to Archive configuration using the credentials supplied in the Mailbox Folder Structure Retrieval configuration. Should you define the IP address or NETBIOS name of the Mail Server you are trying to connect to in the Mail Servers to Archive Wizard, GFI Archiver will attempt to get the Fully Qualified Domain Name (FQDN) by requesting a reverse DNS lookup for the IP address or NETBIOS name defined. If the DNS server is unable to resolve the reverse lookup the error message discussed above is shown.