Error: C-0007 - Send failed: make sure that you have your SMTP settings from the GFI FaxMaker Message


PROBLEM

The GFI FaxMaker Online client promts the error "Error: An error was encountered while sending the fax. The error is: C-0007 - Send failed: make sure that you have your SMTP settings from the GFI FaxMaker Message Form options correctly set up." when the user tries to submit a fax request using SMTP as the the connection type.


ENVIRONMENT

  • GFI FaxMaker Online client (SMTP option)


SOLUTION

  1. Select View > Options > [TAB: Connection Settings] from GFI FaxMaker Fax Message form

  2. Verify whether the option Email (SMTP) is selected and if so, whether the sender email address is present

  3. Verify whether the selected SMTP server is reachable using PING <SMTP SERVERNAME>.

    If so, please perform TELNET <SMTP SERVERNAME 25> to verify whether SMTP relay is operational.

    Note: The default SMTP server is: smtpfax1.gfifax.com on port 25, if not otherwise specified by the user.


CAUSE

Either the sender email address is not present or the SMTP server is not reachable or does not allow to relay the outbound email fax request.

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