Error: An error was encountered while sending the fax. The error is: Error: C-0001 - A registry access error occured. Make sure that you have read/write access to the GFI product registry section.


PROBLEM

The GFI FaxMaker Online client promts the error "Error: An error was encountered while sending the fax. The error is: Error: C-0001 - A registry access error occurred. Make sure that you have read/write access to the GFI product registry section." when the user tries to submit a fax request .


ENVIRONMENT

  • GFI FaxMaker Online client


SOLUTION

  1. Select View > Options > [TAB: Connection Settings] from GFI FaxMaker Fax Message form

  2. Verify whether the sender email address is present. If not, please complete the field: email address and confirm the change with "OK".

  3. Otherwise, verify whether the logged user on the GFI FaxMaker Online client machine has full read / write access to the following registry path:

  • x86: HKLM\Software\GFI Fax & Voice \FAXmaker Client

  • x64: HKLM\Software\Wow3432Node\GFI Fax & Voice \FAXmaker Client


CAUSE

Either the sender email address field is not present in the GFI FaxMaker Online client form or the logged user has insufficient permission to read from and write in the registry under the specified registry path.
 


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