Error: '1812: Converter Module Error. Could not convert FMK file to FAX file' when sending a fax that has an attachment


PROBLEM

Outbound fax email requests that contains one or more attachment (s) will trigger an email notification with the following error:

"Error 1812 : Converter Module Error. Could not convert FMK file to FAX file"

ENVIRONMENT

  • GFI FaxMaker 
  • All supported environments 

SOLUTION

Re-create the GFI FaxMaker printer on the GFI FaxMaker machine as follow: How to install or re-create the FaxMaker printer

CAUSE

GFI FaxMaker printer may become corrupt.