Error: '1713 - Printer Monitor Error' when sending a fax


PROBLEM

'When sending a fax with an attachment through GFI FaxMaker, the sender receives a report with the following error:

1713  - Printer Monitor Error


ENVIRONMENT

  • GFI FaxMaker
  • All supported environments


SOLUTION

Verify whether the attached attachment to the fax message can be opened and printed manually on the GFI FaxMaker printer.


CAUSE

This error occurs when the printer is instructed to conduct a document conversion but carries out a client startup instead.

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