Want help with your product upgrades? Upgrades made easy



Keeping the customers at the heart of our business

prime-brochureWelcome to GFI Prime, our brand new program designed to reward our most loyal customers. At GFI Software, we are always seeking new ways to grow and add more value to the relationship with our customers. With this mind, we are happy to introduce GFI Prime.

GFI Prime is a loyalty program, designed to ensure that customers who continue to do business with GFI are generously rewarded. Through this program, our most loyal customers will gain special access to a selection of our solutions, for free!

What is GFI Prime

prime-video If you have been a GFI customer for more than 1 (one) year, then you are eligible to benefit from our loyalty program and will gain immediate access to a GFI product (from the selection of GFI Prime Products) for FREE. Yes, it’s that simple! No commitments and no fine print. And yes, if you currently own more than one product - you will get more free products!

How to join GFI Prime

Becoming a GFI Prime member is very easy! In fact, many of our customers are already eligible!

- If you have been a GFI Software customer of any of our product subscription(s) / license(s)* for more than the initial 12 month purchase, then you are already a GFI Prime member!Prime_Webinar
- If you are still within the first 12 months of your product subscription(s) / license(s)*; then you will automatically become eligible for GFI Prime upon your next renewal. Should you wish to start benefitting straight away, you may renew your product before your licence expires.
- New customers who also wish to become members of this program may do so by purchasing a product with a multiple year licence.

For each product you renew, we will offer you free access to 1 (one) additional GFI Prime product, at no additional cost. Access to the GFI Prime free solutions is valid for as long as you continue to renew your products. Therefore, to remain a GFI Prime member, you must continue to renew your product.

* Excludes sub-editions (GFI MailEssentials Anti-Spam, GFI MailEssentials EmailSecurity, GFI WebMonitor for ISA/TMG WebFiltering, GFI WebMonitor for ISA/TMG WebSecurity) -- only GFI MailEssentials/Webmonitor "Unified Protection editions qualify".

Terms and conditions apply.


See how it works

ProActiveIcon80x80


Renew your product licence(s) beyond your initial first year/subscription(s) OR purchase a new product with a multiple year licence.

ManageIcon80x80


To manage your GFI Prime account, simply access your GFI Software account.

Free80x80


The product(s) for which you pay maintenance are GFI Prime Qualifying products. They let you claim your GFI Prime product/s, free!

What's included in the GFI Prime program

At the moment, the FREE products which form part of the GFI Prime program are 4 (four):

 

GFIArchiver736x102 Archiving for productivity, management and compliance

Learn more about GFI Archiver

 

GFIEndPointSecurity944x102 Access control and portable storage security

Learn more about GFI EndPointSecurity

 

GFIEventsManager906x102 Active network monitoring and log data analysis

Learn more about GFI EventsManager
GFIWebMonitor950x102 Web Security, internet monitoring and access control

Learn more about GFI WebMonitor

 

GFI Prime includes a license/subscription for every product that is equal to your paid renewal product in the number of units/seats.

GFI Prime products, while they do not entitle you to technical support, provide access to version upgrades and new releases as they come out. For full product support, please get in touch with your Channel partner

 As a member of GFI Prime, you get access to a growing group of powerful solutions.

Benefits of GFI Prime

Massive cost savings - GFI Prime includes massive dollars of software -
providing your organization with the opportunity for substantial costs savings.

Unconstrained capacity - GFI Prime provides you with the capacity
you need which matches your subscription level for the products it includes.

It keeps getting better - The bigger GFI grows, the more products
we will add to GFI Prime, and the more value you will have access to.

To learn more about your GFI Prime benefits simply access your
account portal or get in touch with your trusted GFI Partner today!

Frequently asked questions

Is GFI Prime available for new customers?
Since GFI Prime is a loyalty program, this is available to existing customers. However, new customers may get immediate access to GFI Prime only if they purchase a multi-year license.

Can customers stop paying maintenance and continue to retain their GFI Prime membership?
No. Once a customer stops renewing maintenance on their qualifying product, they are longer a GFI Prime member and will lose all benefits.

If I currently own 2 (two) GFI products, can I simply renew one of them and not the other, and use my GFI Prime status to receive the second product for free?
No. You must renew both products, and you will receive an additional 2 (two) free GFI Prime products in return. To select a product as a free version, customers should not have owned or paid maintenance on the product for at least 12 months.

Why is GFI Software doing this?
GFI is always seeking new ways to grow its relationship with customers and add value. GFI Prime is a very generous program, and is carefully constructed to ensure that customers who continue to do business with GFI are rewarded with this generous offer.

How do I redeem my GFI Prime products?
Customers may submit a PO with a GFI Prime product SKU; or view, manage and maintain their GFI Prime membership through the GFI Accounts Portal (accounts.gfi.com). Alternatively, you may get in touch with your trusted GFI Partner for more information.

I own 10 complete GFI EventsManager nodes? Does that mean I only get 10 users for my selected free product?
No. 10 Complete nodes of GFI EventsManager is equivalent to the Plus package which also provides 150 nodes of Active Monitoring. A GFI Archiver (the GFI Prime free product) license would be based on the number of Active Monitoring nodes as it is higher and more equal to that of a "user". Therefore the GFI Archiver prime license will be valid for 150 users.

I am renewing a product for a non-GFI Prime participating product. Do I get access to GFI Prime?
When renewing any GFI product that is not a "sub-edition" as stated in the qualifying rules, you will become eligible to be a GFI Prime member.

What do I need to do to speed up my acceptance to the GFI Prime program?
The fastest way to become a GFI Prime member is to renew your existing product for a minimum of 1 year, or purchase a new product with a multi-year license.

Do I get support for the free products?
No technical support is offered directly by GFI for GFI Prime products. Products licensed under the GFI Prime program are only eligible to free support resources (such as Help, eLearning & Training, KBASE). You may be provided support from your Channel Partner. Our partners may charge a fee to provide support for these products. All GFI customers can submit feedback on any product (GFI Prime or not) via feedback.gfi.com, which is monitored and managed by GFI's management team and the product directors that shape the software.

I became a GFI Prime member under product X, but now I want to stop using X and shift to product Y. Do I remain a GFI Prime member?
You will remain a GFI Prime member, only if you purchase a multi-year license of the "Y" product. This would provide you with instant GFI Prime membership, and result in no drop in membership status.

Do I need to pay for a renewal of my GFI Prime product after I have used it free for 12 months?
No. As long as you maintain your GFI Prime membership (by renewing your qualifying product), the additional product will be free. You will be required to "renew/reclaim" the free product at the time of your paid renewal. This does afford you the option to change which free product you are using.

GFI Prime product definitions:
GFI Prime Qualifying Product: is the product licence which has either been renewed OR is a multi-year licence.
GFI Prime Product: is the free product that can be claimed.