January 02, 2013 - 12:00
Free webinar to highlight advantages of services integration, including enhanced infrastructure management, streamlined operations and minimized support costs
GFI Software™ today announced that GFI MAX RemoteManagement™ users now have the ability to add Network Operations Center (NOC) services from Cloud Services Depot to their managed services program. Through this integration, managed service providers (MSPs) and IT services organizations can better monitor and manage the health of their clients’ networks around the clock while minimizing support costs and staffing expenses.
Using GFI MAX RemoteManagement, GFI’s award-winning hosted remote management and monitoring tool, Cloud Services Depot’s NOC team of highly skilled engineers monitors customers’ infrastructure 24/7 to identify and remediate problems before users are affected. To keep managed systems optimized and secure, the NOC team configures GFI MAX RemoteManagement software on each supported device; continuously monitors servers, workstations and other network devices by means of GFI MAX alerts and alarms; and troubleshoots and remediates all detected issues. Additional services provided by the NOC team include performing basic system administration; managing Microsoft operating systems and application patches and service packs; and updating third party applications, such as Adobe®and Java™ using GFI MAX’s industry-leading patch management capabilities.
“The partnership between GFI MAX and Cloud Services Depot is a powerful combination for any reseller looking to grow their business,” said Frank Hughes, CEO, Cloud Services Depot. “Resellers now have a turnkey, best-of-breed solution to deliver 24/7 services for break/fix and managed services clients."
GFI MAX and Cloud Services Depot will host a joint webinar on December 6, 2012, to outline their services integration and discuss how it benefits the managed services community:
WHO: Chip Bieler, GFI MAX sales manager, GFI Software; Frank Hughes, CEO, Cloud Services Depot; and Herman Pool, president, DBS Technologies, Inc.
WHAT: Free webinar discussing the benefits of using a NOC service and outlining how Cloud Services Depot’s NOC services seamlessly integrate with GFI MAX RemoteManagement to help MSPs and IT services companies better manage clients’ networks while streamlining operations and minimizing support and staffing expenses.
WHEN: Thursday, December 6, 2012 at 11 a.m. ET/4 p.m. GMT
WHERE: For more information and to register for the webinar, please visit https://www.gfimax.com/news/free-webinar-what-are-advantages-noc-service.
“Over the years we have had GFI MAX customers ask for Network Operations Center services to complement the GFI MAX RemoteManagement solution, and we have seen this trend grow as MSPs seek to maximize the agility of their operations using flexible resource models,” said Dr. Alistair Forbes, general manager of the GFI MAX Business Unit. “In response, we established this partnership with the industry’s premier private-label NOC services provider.”
“Continuous monitoring of the health of client networks and the ability to respond quickly are key capabilities for any IT services organization, but they often require 24/7 staffing and a broad base of expertise to resolve different types of technical issues,” Forbes continued. “By leveraging NOC services in combination with GFI MAX RemoteManagement, MSPs can outsource routine infrastructure management to a dedicated team of system administrators and keep internal resources focused on delivering superior customer service and growing the managed services practice.”
To learn more about the GFI MAX/Cloud Services Depot services integration, or to begin a free 30-day trial of GFI MAX RemoteManagement, please visit https://www.gfimax.com/remote-management/integration-and-vendor-support/Preferred-NOC-Service.
About GFI MAX
GFI MAX helps IT Support Companies and MSPs grow monthly revenues from existing customers, attract new customers with affordable, high value, easy to use services and deliver proactive, cost efficient services to grow an IT business profitably. GFI MAX provide a range of integrated software solutions built specifically for IT Support Companies and MSPs that are fast to implement, low effort to manage and fully brandable, so their customers see your value. The GFI MAX platform enables MSPs to provide managed antivirus, managed online backup, remote support, email security automated monitoring, patch management, asset tracking, alerting and viewing and reporting all from a single dashboard.
GFI Software provides web and mail security, archiving and fax, networking and security software and hosted IT solutions for small to medium-sized businesses (SMB) via an extensive global partner community. GFI products are available either as on-premise solutions, in the cloud or as a hybrid of both delivery models. With award-winning technology, a competitive pricing strategy, and a strong focus on the unique requirements of SMBs, GFI satisfies the IT needs of organizations on a global scale. The company has offices in the United States, UK, Austria, Australia, Malta, Hong Kong, Philippines and Romania, which together support hundreds of thousands of installations worldwide. GFI is a channel-focused company with thousands of partners throughout the world and is also a Microsoft Gold ISV Partner.