Technical support form

The GFI support team reviews and answers technical questions from 9 a.m. to midnight CET (3 a.m. to 6 p.m. EST). If you have a question and submit it within this time frame, we will respond in a matter of hours, or one business day at most.

Before submitting your support request:

Check if the answer is provided in our product support area. We constantly update and expand our knowledge base so you have the latest information.
Compress (ZIP format) and upload any screenshots, event logs or troubleshooter log files to the GFI FTP site. If needed, please review our instructions for collecting and uploading log files.

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