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Support policies

Information on support and product lifecycles

To get the most from your software deployments, it is important to understand:

  • The range of help that is available
  • The benefits provided by upgrades
  • The product lifecycle


Software maintenance agreement (SMA)

As the IT landscape changes, It is critical to have upgrade assurance and support

End of life (EOL) policy

Upgrades are crucial to enjoy maximum compatibility with other software. When planning your software strategy, it is important to review GFI’s EOL policy.

Process for submitting feedback

We strive for customer service excellence and depend on your feedback. If you have a suggestion to help us improve or wish to register a complaint, we want to know.

Need personal assistance?

Contact your designated technical support representative.

Contact support