Support policies

Information on support and product lifecycles

To get the most from your software deployments, it is important to understand:

  • The range of help that is available
  • The benefits provided by upgrades
  • The product lifecycle


  • Software maintenance agreement (SMA)

    As the IT landscape changes, It is critical to have upgrade assurance and support
  • End of life (EOL) policy

    Upgrades are crucial to enjoy maximum compatibility with other software. When planning your software strategy, it is important to review GFI’s EOL policy.

  • Process for submitting feedback

    We strive for customer service excellence and depend on your feedback. If you have a suggestion to help us improve or wish to register a complaint, we want to know.