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Customer Support

GFI Customer Care - Account Management, Licensing, Sales
Administration
Communication
Network
Security

GFI Support - Fax Quality

Popular in GFI Support - Fax Quality

  1. Faxes Cut Off Randomly Using Multitech Modem

GFI Support - Transmission Errors

Popular in GFI Support - Transmission Errors

  1. What does No dial tone error 45 mean?

  2. What does Busy tone detected: 43 mean?

GFI Support - Document Conversion

Popular in GFI Support - Document Conversion

  1. FaxMaker Will Not Convert Documents with HTML in the Body or in the Attachment

  2. Setting Associations for Default Applications Used by GFI FaxMaker

  3. GFI FaxMaker Is Sending an Image in the Outlook Signature on a Second Page

  4. Setting Up Document Conversion

GFI Support - Sending: End User to FaxMaker

Popular in GFI Support - Sending: End User to FaxMaker

  1. Setting up Microsoft Exchange Connector for GFI FaxMaker

  2. Edit Relay Settings for the IIS SMTP Instance Installed on the FaxMaker Server

GFI Support - Fax Routing

Popular in GFI Support - Fax Routing

  1. Modifying GFI FaxMaker Mail Server Settings

  2. GFI FaxMaker is Saving Incomplete Faxes

  3. Sharing a Folder for Network Use With FaxMaker

  4. Accessing Routing in the FaxMaker Configuration

  5. Storing Incoming Faxes on a Network Share

GFI Support - Services

Popular in GFI Support - Services

  1. Viewing FaxMaker Service Accounts in Use

  2. Access Rights for the Service Logon Account

GFI Support - Configuration

Popular in GFI Support - Configuration

  1. Changing IP Addresses in FoIP Devices

  2. Changing Server IP addresses When Using GFI FaxMaker

  3. Setting Up Dialing Options in FaxMaker

  4. Changing Retry Settings for Sending Faxes in GFI FaxMaker

  5. Importing Users to GFI FaxMaker

GFI Support - XCAPI

  • Articles

    This section contains articles for FaxMaker and XCAPI

Popular in GFI Support - XCAPI

  1. Configuring or Integrating XCAPI with Different Phone Systems

  2. Configuring XCAPI Licensing

  3. Moving the XCAPI License to Another Machine

GFI Support - Licensing

  • Articles

    Issues involving FaxMaker licensing

Popular in GFI Support - Licensing

  1. FaxMaker License Key Invalid After Renewal

  2. Viewing/Applying New License Key in GFI FaxMaker

GFI Support - Brooktrout

  • Articles

    For issues dealing with the Brooktrout configuration, licensing and devices

Popular in GFI Support - Brooktrout

  1. Verifying Brooktrout Configuration After Upgrade/Migration

  2. Configuring Brooktrout SR140 with Different Phone Systems

  3. Setting up a Brooktrout Card with a Network Interface (1N) for Fax over IP (FoIP)

  4. Removing the Brooktrout Dependency from the FaxMaker Fax Server Service

  5. Installing and Configuring a Dialogic Brooktrout TR1034 Series Fax Device in GFI FaxMaker

GFI Support - Internal Training

  • Articles

    Internal Training Articles for L1 & L2 Agents.

GFI Support - Administration

  • Articles

    Activity logs Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Configuring Header and Footer Options

  2. Configuring XCAPI SOFTFAX_REJECT_T38 Tweak

  3. Error: "test fax was sent, errorcode[46]" When Sending Test Faxes in GFI FaxMaker

GFI Support - FaxMaker Section

Popular in GFI Support - FaxMaker Section

  1. XCAPI | Software switches to the demo mode after GFI FaxMaker upgrade

  2. XCAPI does not show more than 30 lines in monitor.

  3. Why is the SMTP authentication option grayed out in the GFI FAXmaker Fax Message Form?

  4. Why is the reporting tab missing from the GFI FaxMaker Web UI?

  5. Email Body of the GFI FaxMaker Web Client Is Not Editable

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. GFI FaxMaker 20.4 release notes

  2. Vega Devices Supported by GFI FaxMaker

  3. Reviewing FaxMaker User Activity to Determine Licensing Needs

  4. Upgrading from FaxMaker On-Premises to FaxMaker Online

  5. GFI FaxMaker 20.2 release notes

GFI Support - Installation Upgrade and Migration

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Support - Installation Upgrade and Migration

  1. FaxMaker Mail Server Settings

  2. Moving GFI Directory user list to a different server

  3. FaxMaker Build List and Installer Download Links

  4. GFI FaxMaker Product Editions and Release Notes

  5. Using GFI FaxMaker with a POP3 Mailbox, SMTP Server or Multiple Mail Servers

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: Applications Users Departments

Popular in GFI Support - Interface

  1. Unable to Log in to the GFI Faxmaker Web Interface

GFI Support - Drafts

GFI Support - Administration

  • Articles

    Activity monitoring Accesses HowTo's/Configuration Reporting

Popular in GFI Support - Administration

  1. Exinda Platform Throughput Limit

GFI Support - General

Popular in GFI Support - General

  1. HSTS Missing from Exinda HTTPS Server

  2. Exinda 8064 - Data Sheet

  3. Exinda | ExOS 7.4.11 Release Notes

  4. Exinda 4062-v2 Data Sheet

  5. Accelerating Traffic with WCCP

GFI Support - Scripts and Diagnostic Tools Section

  • Articles

    Scripts and Diagnostic Tools Section

GFI Support - Exinda Mobile (Replify) Section

  • Articles

    Exinda Mobile (Replify) Section

Popular in GFI Support - Exinda Mobile (Replify) Section

  1. Exinda Mobile Client Matching Rules Not Working

  2. Disconnecting Exinda Mobile Server Peers Seen in Logs.

  3. Exinda Mobile Servers Peering Timeouts

GFI Support - Central Management - SDP

GFI Support - ExOS Solution - Hardware - 12000 Series

  • Articles

    ExOS Solution - Hardware - 12000 Series

Popular in GFI Support - ExOS Solution - Hardware - 12000 Series

  1. Exinda Appliance 12064 Data Sheet

  2. Exinda 12063 Data Sheet

GFI Support - ExOS Solution - Hardware - 10000 Series

  • Articles

    ExOS Solution - Hardware - 10000 Series

Popular in GFI Support - ExOS Solution - Hardware - 10000 Series

  1. Exinda 10064 Data Sheet

  2. Exinda 10060 Quick Start Guide

GFI Support - ExOS Solution - Hardware - 8000 Series

  • Articles

    ExOS Solution - Hardware - 8000 Series

Popular in GFI Support - ExOS Solution - Hardware - 8000 Series

  1. Exinda 8060 Quick Start Guide

  2. Exinda 8063 - Data Sheet

GFI Support - ExOS Solution - Hardware - 6000 Series

  • Articles

    ExOS Solution - Hardware - 6000 Series

Popular in GFI Support - ExOS Solution - Hardware - 6000 Series

  1. Exinda 6062 Quick Start Guide

GFI Support - ExOS Solution - Hardware - 4000 Series

  • Articles

    ExOS Solution - Hardware - 4000 Series

Popular in GFI Support - ExOS Solution - Hardware - 4000 Series

  1. Exinda 4062 Data Sheet

  2. Obtaining the Manufacture Date of Unicom-Based Exinda

GFI Support - ExOS Solution - Hardware - 2000 Series

  • Articles

    ExOS Solution - Hardware - 2000 Series

Popular in GFI Support - ExOS Solution - Hardware - 2000 Series

  1. Exinda Family Product Comparison

  2. Exinda 2061 Quick Start Guide

  3. Exinda 8062 Quick Start Guide

  4. RAM Upgrade for Exinda 2061 Appliances

GFI Support - ExOS Solution - Software - 7.4.x

  • Articles

    ExOS Solution - Software - 7.4.x

Popular in GFI Support - ExOS Solution - Software - 7.4.x

  1. Unit becomes slow when accessing Monitoring Pages for >7 days

  2. Message: "[sdpd.NOTICE]: Received new command job 10 command 1 "image install webui.img" accept-eula" When Sending the Command ‘Image Install’ from SDP

  3. Scheduling a 'Control Discards' Graph Has Incorrect Legend Values

  4. Upgrading a 2061/4010 or an Early 4061 Models to 7.4.3 or Later

  5. Process 'wmd' crashing with an unhandled exception in v7.4.x Exinda firmware

GFI Support - ExOS Solution - Software - 7.0.x

  • Articles

    ExOS Solution - Software - 7.0.x

Popular in GFI Support - ExOS Solution - Software - 7.0.x

  1. Error: "Unable to find command for 'ad <undecipherable>" Generated During an Unexpected Shutdown Due to Incorrect Parsing

  2. Traffic Bouncing Between Policies When Edge Cache Is Enabled

  3. ExOS 7.0.1 Release Notes

  4. ExOS Version 7.0.3U1 Release Notes

  5. Exinda WebUI Is Slow If There Is No External Internet Access

GFI Support - ExOS Solution - Software - 6.4.x

  • Articles

    ExOS Solution - Software - 6.4.x

Popular in GFI Support - ExOS Solution - Software - 6.4.x

  1. WAN Compression and Terminal Services

  2. Should an Acceleration Policy Be Created on the Client or Server Side?

  3. Leap Second - General Information

  4. User forgot password to log into the Exinda

  5. Send scheduled reports at a particular time

GFI Support - Microsoft Solutions - Diagnostics Probe

  • Articles

    Microsoft Solutions - Diagnostics Probe

Popular in GFI Support - Microsoft Solutions - Diagnostics Probe

  1. Edge Cache or Acceleration Not Working When Internal Subnets Are on the WAN Side of Exinda.

GFI Support - Microsoft Solutions - Readiness Assessment

  • Articles

    Microsoft Solutions - Readiness Assessment

Popular in GFI Support - Microsoft Solutions - Readiness Assessment

  1. Statsd Errors In Log

  2. Resetting Password for Your SDP Account

  3. When Edge Cache Is Enable, Users Are Redirected to the Portal in the Middle of a Session

  4. Using L7 Signature to Determine Layer 7 Application

  5. Unexpected Shutdown in 8060, 6060, and 10060 Models

GFI Support - General Information

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Support - General Information

  1. Number of Virtual NIC Port Required on a Virtual Exinda

  2. Monitor System Graphs Not Showing Graphics on Internet Explorer 11

  3. Restricting SNMP Access Using the CLI

  4. Warning: "ICMPv6: NA: someone advertises our address on interface eth1" Shown in the Logs

  5. Active Directory Configuration

GFI Support - Installation & Integration

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Support - Installation & Integration

  1. Exinda Network Orchestrator Product Editions and Release Notes

  2. Unable to Install or Reimage to a Lower Version on Latest Exinda Hardware

GFI Support - Interface

  • Articles

    Issue/Error Messages, Reference and/or NonAdmin HowTo's about: CLI Applications Backup Database Network Optimizati

Popular in GFI Support - Interface

  1. Configuring Command Line Interface Options

  2. Policies Graph is Blank Under Monitor> Control> Policies

  3. Configuring an Exinda Appliance for VRRP With PBR and IP SLA Tracking Using CLI

  4. Configuring an Exinda Appliance for VRRP With PBR and IP SLA Tracking Using Exinda Web UI

  5. Configuring a Router for VRRP With PBR and IP SLA Tracking

GFI Support - Upgrading and downgrading

Popular in GFI Support - Upgrading and downgrading

  1. Exinda Upgrade Eligibility

GFI Support - Reseller Account

Popular in GFI Support - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

  2. How to Access the GFI Training Portal

GFI Support - Licensing Issue

Popular in GFI Support - Licensing Issue

  1. Customer Impersonation done by GFI Support Agents

  2. GFI Licensing Related Issues

  3. Account Information Not Correct in License or Subscription

  4. Unable to Activate a Product in GFI Unlimited Subscription

  5. Upgrading License Keys for GFI Products

GFI Support - Purchasing/Sales

Popular in GFI Support - Purchasing/Sales

  1. Finding Authorized GFI Resellers and Distributors

GFI Support - Account Users

Popular in GFI Support - Account Users

  1. Editing a User in the GFI Accounts Portal

  2. How to Set or Change the Primary Contact in the GFI Accounts Portal

  3. Removing a User in the GFI Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

GFI Support - Portal Access

Popular in GFI Support - Portal Access

  1. Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the GFI Accounts Portal

  3. Resetting Your Password to Log Into the GFI Accounts Portal

  4. Logging into the GFI Accounts Portal

GFI Support - GFI Support Portal

Popular in GFI Support - GFI Support Portal

  1. Viewing Open Tickets in the GFI Support Portal

  2. Accessing the GFI Support Portal From the GFI Accounts Portal

  3. How to use "Forgot my password" link in the GFI Support Portal

  4. Logging in to the GFI Support Portal

  5. Creating Account on GFI Support Portal