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The GFI EventsManager UI shows 'Invalid license key!' under General > Licensing

PROBLEM

The GFI EventsManager console shows 'Invalid license key!' under General > Licensing.

ENVIRONMENT

  • GFI EventsManager
  • all supported environments

SOLUTION

  1. Close the user interface and then stop the GFI EventsManager services
  2. Open the folder ..\GFI\EventsManager2013**\Data
  3. Rename toolcfg_licensing.xml to toolcfg_licensing.bak
  4. Create a new toolcfg_licensing.xml using notepad  editor. Copy and paste the XML code shown below:
    <?xml version="1.0" encoding="utf-8" ?>
    <SELMConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" Version="6">
    <Configuration Section="Licensing">
    <LicenseKey />
    <KeyChecksum1 />
    <KeyChecksum2 />
    <KeyChecksum3 />
    </Configuration>
    </SELMConfiguration>
  5. Start the user interface and go to GeneralLicensing
  6. Click Update key... and enter your license key
  7. Start the services which were stopped in step 1
**The folder name will vary depending on the version of your product

CAUSE

The configuration file holding the license key was corrupted.