How to uninstall the Advanced Monitoring Agent

Manually Uninstall the Agent

If the Agent was installed using a Remote Worker or interactive installation, then it can be uninstalled like most other programs:
  1. Click Start > Control Panel
  2. Click Add/Remove Programs or Programs and Features
  3. Select Advanced Monitoring Agent and choose Uninstall

Silent uninstall of the Agent from the Command Line

Where the Agent was installed either manually or via the Remote Worker it may be removed silently using the unins000.exe" /silent string.
For example:
  • "C:\Program Files\Advanced Monitoring Agent\unins000.exe" /silent
  • "C:\Program Files (x86)\Advanced Monitoring Agent\unins000.exe" /silent

Group Policy Uninstall

Where the Agent was installed over Group Policy, it is possible to uninstall the Agent via the existing Group Policy Object.
In either the Group Policy Management Console or Active Directory Users and Computers, depending upon the method used to create the policy:
  1. Highlight the required Group Policy Object
  2. Click Edit to open the Group Policy Editor
  3. Navigate to the location of the MSI
  4. Expand Policies (SBS2008), Software Settings and Software Installation
  5. Right-click the Package in the main Window
  6. Click All Tasks > Remove
  7. Select Immediately uninstall the software from users and computers
  8. Click OK
  9. Exit out of the Group Policy Editor
To ensure the Agent uninstalls successfully, please do not remove or change the permission of the folder it was deployed from to ensure it can be accessed via the uninstaller, for example NetworkInstaller.