Hosted Services
The Easy, Affordable System for IT Support & Managed Service Providers
Flexible Alerting & Viewing - Anywhere, Any time
Instant Alerts by Email & SMS
Get alerted to issues with Instant Email and SMS Alerts the moment GFI MAX RemoteManagement detects a problem - and before your users even know they have one.
Configure Email and SMS Alerts in seconds by client, by check-type, in-hours/out-of-hours - virtually any way you like. You'll get a short, accurate alert that informs you of the exact cause of the problem, as soon as it arises, so you can fix it fast - all for just a few cents per day.
Intuitive Online Dashboard Means No Operator Training
Get a snapshot view of the exact, current, status across your entire network with the online Dashboard. Because it’s easy-to-learn, you’ll never have to worry about training. Anyone can pick it up in minutes.
Get the Big Picture with a WallChart View - display a WallChart view of your Dashboard on a large screen in your office. It continually refreshes and sounds when any new problem arises. Your staff will be alerted to any new issue and can fix it fast before users suffer downtime.
Stay on top of systems wherever you are with the MiniDash™ - a mobile view of your GFI MAX RemoteManagement Dashboard. View the status of your entire network base via any cell phone or PDA and see critical issues anywhere, anytime.
Better yet, you’ll impress prospects by demonstrating how your support team stay on top of all systems throughout the day and win more business.
Client Portal
With GFI MAX RemoteManagement, you can set-up a login on your website to let any client view their portion of your Dashboard -demonstrate your high standard of service and set yourself apart from competitors.
Perfect for IT-savvy clients, the Client Portal lets them view key information about their software licenses, serial numbers, hardware specs, Inventory Reports, current systems status and much more. And while some may not use it, clients (and prospects) will rest easier knowing that you're on top of these business-critical systems.
Helpdesk Integration
GFI MAX RemoteManagement can easily integrate with your helpdesk ticketing system, to help you avoid double keying and minimise risk of issues not being tracked and work effort not recorded.
In just a few clicks, you can set up alert templates in a format suited to your helpdesk software. GFI MAX RemoteManagement’s email alerts can be configured to meet specific helpdesk system requirements to ensure they are accepted into the system and a trouble ticket is generated.
Make It Yours with Total Systems Branding
With GFI MAX RemoteManagement, the whole system including online Dashboard, MiniDashTM, WallChart and Client Portal can be branded as yours, so you’re able to impress users with ‘your’ advanced system that you use to deliver superior service. Read more about System Branding.
GFI MAX RemoteManagement won't interfere with your registry or any other program, affect bandwidth or alter performance. Best of all, drop it on to as many systems as you like and see the difference GFI MAX RemoteManagement makes.
"It’s great to see the alerts so we can solve problems proactively before a system fails. Additionally, our clients really like the GFI MAX RemoteManagement weekly reports.”
Martin Eickelschulte, Eickelschulte Ag, GERMANY.
