Boost service levels with email and SMS alerts

Stay focused on your clients, boost service levels and increase customer satisfaction with GFI MAX RemoteManagement™ 24x7 IT Monitoring and Alerts.

GFI MAX – Boosts service levels for Parsec Computer Corp Duration: 3:16 See how Parsec Computer Corporation is using GFI MAX to boost service levels and demonstrate value to clients with email updates and reports.

Offer proactive IT support with GFI MAX RemoteManagement

In a Break Fix arrangement, your client usually first suffers downtime before they report the problem. The situation is difficult because it puts you in reactive mode and you are probably not sure about the cause of the problem,

In contrast, GFI MAX RemoteManagement changes the reactive support paradigm, alerting you by email, SMS or dashboard, perhaps before your client even knows they have an issue. Better still, your email or SMS alert gives you insight into the exact cause of the problem so you are able to fix it fast, reduce downtime, and keep your clients happier.

GFI MAX RemoteManagement service model

Provide ‘whole client’ monitoring

Because you support much more than just your customers’ servers, the GFI MAX RemoteManagement system monitors much more than your customers’ servers.

GFI MAX RemoteManagement will help you monitor the key parts of their ‘whole system’ that generally cause the most grief, such as:

• Antivirus updates
• Backup status
• Remote office connectivity
• RAID health
• Internet connectivity
• Bandwidth usage
• Windows Services
• File sizes
• Memory and processor loads
• The client's website
• And much more.

As soon as the system detects a problem, it notifies you – not your client – by email or SMS. You’ll be able to fix it and call to reassure them, most times before they are even aware of the problem.

Put GFI MAX RemoteManagement to work for you in just 10 minutes, for mere pennies per day, and without any upfront license fees and risky long-term contracts. GFI MAX RemoteManagement makes it easy, and affordable for you to offer proactive IT support and boost service levels.

Watch the video showing you how to deliver better customer service with GFI MAX RemoteManagement