Tag Archives: MSP

Earlier in the year we ran a survey on RMM Software, this is the software IT Company’s/MSP’s use to run their technical operations. What emerged were a few very revealing results on the software itself: Only 4% report they use …

We are always keen to know what IT support companies think about, what keeps them awake at night and of course what do (and would like to do) with our software, what their problems are, how our software can help. …

News of the launch of GFI MAX in July and the announcement that we have acquired Katharion have generated a huge amount of interest among the Channel and in the media. To cite a few examples, we have had over …

It was a warm, arid evening when MAX stepped off the plane in McClaren Airport in fabulous Las Vegas, Nevada.  MAX brought his favorite crew – Kevin Hodak, Sales Engineer, Anne Murphy, Channel Marketing Manager and Kelly O’Bray, Post Sales …

Yesterday, we took our one-year-old daughter for a day out to a local fruit farm and tried to go to their play complex.  I asked ‘how much to take our kid in’?  ‘We charge £4.25 per adult’ said the attendant, …

Have you met MAX? MAX is GFI’s latest recruit, providing IT support providers, Value Added Resellers (VARs) and Managed Service Providers (MSPs) with an easy and affordable solution that will help them deliver a better service to their clients. Take …

GFI Software CEO Walter Scott and HoundDog Technology Founder Doug Wilson talk about GFI’s buyout of HoundDog (now known as GFI MAX), and its implications for VARs and managed service providers. (Source: MSPmentor) [audio:http://www.gfi.com/blog/wp-content/uploads/2009/08/gfi-max-hounddog.mp3]

I recall being at a networking meeting once with a woman who was reputed to be very good at marketing, and, I’m sure she was – her track record supported her reputation.  In any event, she was explaining how, if …

and failure!  In my experience there are a few to think about.  See below. I’m assuming that most small and medium sized IT companies are run by Technical people who’ve grown into the CEO/Managing Director role, much as I did …

Having run an IT Support Company for a few years, I arrived at the conclusion that that an IT Support Company/MSP needs the following Internal Systems: Monitoring System Remote Support & Management Tools Helpdesk System CRM/Purchasing/Logistics System Billing / Financial …