Tag Archives: IT support

Managed Service Providers believe most Remote Monitoring and Management (RMM) systems end up being ‘shelfware’ We conducted industry research on Remote Monitoring & Management (RMM) software for Managed Service Providers (MSPs), Value Added Resellers (VARs) and IT support organizations and …

Running any business during these turbulent times is stressful. Operating an IT Support Business which deals with those businesses most affected by the recession – smaller companies — is especially nerve-wracking. We think tthat the best way to reduce stress …

Having run an IT Support Company for a few years, I arrived at the conclusion that that an IT Support Company/MSP needs the following Internal Systems: Monitoring System Remote Support & Management Tools Helpdesk System CRM/Purchasing/Logistics System Billing / Financial …

Things against You: Track Record Established Competition Durability Experience Finances People who’ve promised customers and not delivered and/or disappeared without a trace Things for You: You (and your smile): ◦ You’re keen and need to survive ◦ You have the …