Tag Archives: IT support

Attention all MSPs/IT Support Companies – Complete a survey to help Japan and win an iPad2

Attention all MSPs/IT Support Companies – Complete a survey to help Japan and win an iPad2

on March 23, 2011

Normally, I write GFI MAX’s bi-monthly survey and at the same time pick a worthy and topical fund (from your suggestions) to make a $500 donation to.  I really like the fact that money is being donated to a worthy …

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Join the dots!

Join the dots!

on May 19, 2010

In a past life, or some time ago at least… I ran a fairly successful and fast growing IT support company here in the UK.  From a standing start we trampled over the local competition, doubled in size every year …

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9 Advantages to using Remote Support tools for an IT Support Company/Consultant

9 Advantages to using Remote Support tools for an IT Support Company/Consultant

on May 12, 2010

With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. If you’re a hard pressed IT Support …

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GFI MAX™ now available in Italian and Spanish

GFI MAX™ now available in Italian and Spanish

on April 27, 2010

GFI MAX RemoteManagement is now available in Italian and Spanish. GFI MAX RemoteManagement gives Managed Service Providers (MSPs), Value Added Resellers (VARs) and IT support organizations the ability to monitor and manage their clients’ networks, while providing them with a …

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Managed Services or Break fix? One size doesn’t fit all

Managed Services or Break fix? One size doesn’t fit all

on April 5, 2010

Managed Services seems to be the latest fandango title applied to IT Support companies who offer their services to Small & Medium Sized Businesses who can’t really afford their own internal IT staff. Just to be clear, I’d suggest that …

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Always, Always do the right thing for your customers!

Always, Always do the right thing for your customers!

on March 31, 2010

I love this piece of inspiration.  I used to have it on my wall when I ran a fast growing IT Support Company. “It is not the critic who counts: not the man who points out how the strong man …

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Delivering the Secret to Success in IT Support

Delivering the Secret to Success in IT Support

on March 24, 2010

Lately, I’ve been up to my eyeballs in Webinars!  We’ve delivered GFI MAX Building Blocks Webinars to thousands of IT Support Companies worldwide.  These webinars demonstrate an easy way to move towards recurring revenues (assuming that’s what you and your …

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New Script Check and Automated Task Enhancements in GFI MAX RemoteManagement

New Script Check and Automated Task Enhancements in GFI MAX RemoteManagement

on March 11, 2010

We are pleased to announce that we have added Script Check, a new scripting feature as well as automated task enhancements to our remote monitoring and management solution GFI MAX RemoteManagement. When using this solution you can now write your …

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GFI MAX Building Blocks – The answer to IT services

GFI MAX Building Blocks – The answer to IT services

on March 8, 2010

I was having lunch today with a guy who runs a web/software development business for hire in our town.  He was explaining how he was growing tired of it and was considering other things. I was digging for more information …

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The best way to deliver IT support to businesses as an MSP

The best way to deliver IT support to businesses as an MSP

on December 2, 2009

We are always keen to know what IT support companies think about, what keeps them awake at night and of course what do (and would like to do) with our software, what their problems are, how our software can help. …

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