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Survey: 85% of US Businesses Rely on Fax Technology

on November 8, 2012

Today we announced the results of a new survey about the faxing habits of U.S. office workers, which show that by an overwhelming margin, faxing continues to be an important form of office communication for most businesses. However, concerns exist about the privacy of data when transmitted over a paper-based fax system.

The independent blind survey, which polled 1,008 office workers in U.S. organizations ranging from 10 to 500 employees, was conducted by Opinion Matters on behalf of GFI Software™. Contradicting the widespread perception that faxing is no longer commonly used, 85% of respondents said their business makes use of faxing, and more than half (54%) of respondents who use faxing said it is a central part of their daily workflow process for customer, vendor and interdepartmental communications.

Security and Privacy at Risk

Perhaps most surprising is the fact that 72% of these businesses are still making use of traditional paper fax technology, a potentially risky practice that may compromise information privacy. The GFI® poll found that half (50%) of office workers have at one time or another been concerned about security and privacy when sending a traditional paper fax. Their concerns are well founded, as 49% of respondents admitted to reading a paper fax that was intended for someone else. In the financial services, healthcare and legal industries especially, where data privacy is paramount, this represents an enormous risk.

Electronic Faxing More Secure Than Email

44% of respondents said they believed that email is more secure than faxing, suggesting that many people aren’t aware of the security-related distinctions between these technologies. Unlike electronic faxing, email can contain viruses and Trojans and can be blocked by spam filters (often with no notification to either sender or recipient). Email also travels through many stops where data can be intercepted, while an encrypted fax is direct from one point to the other and provides proof of delivery.

Key findings from the survey include:

• Nearly one in two (49%) office workers have read a paper fax sitting in a fax machine that was intended for someone else.

• 46% don’t know whether a document or contract sent by fax is legally binding, while an additional 12% believe (incorrectly) that it isn’t.

• 44% of respondents think email is more secure than fax, while 43% think they are equally secure. Just 13% think faxing is more secure than email.

• 50% of respondents who have sent data via paper fax have been concerned about privacy and security issues. That level of concern swells above the average in business sectors where sensitive or proprietary data is abundant, including healthcare (60%), financial services (56%), sales, media and marketing (64%), and IT and telecoms (67%).

• 85% of U.S. businesses make use of faxing in some form.

• 52% of those who fax say that faxing is a central part of their daily workflow process.

• 72% still use traditional paper faxing, while 27% use electronic network fax server solutions and only 12% use online fax services.

• 29% of businesses are still utilizing fax technology because the companies they work with require it, and 24% are themselves required by government or industry regulations to use it.

Have a look at what GFI FaxMaker can do for you; or just download a free trial and give it a spin!

About the Author:

David Kelleher is Director of Public Relations at GFI Software. With over 20 years’ experience in media and communications, he has written extensively for business and tech publications and is an editor and regular contributor to Talk Tech to Me.