Comments on: Survey: 5 Most Ridiculous Things IT Admins Have Seen Business Users Do [INFOGRAPHIC]

By: Matthew M

Matthew M — Fri, 21 Sep 2012 10:43:10 +0000

A friend of mine was head of an IT support department and he told us (down the pub)of a support issue he’d had earlier that day…
The user was having trouble finding some options on the software they were using and called the IT department. My friend told them they needed to “right click” anywhere on the screen and a menu would pop-up. The user repeatedly tried but couldn’t access the menu. My friend decided to go to their office rather than try to sort it over the phone. When he arrived, he saw that the user had typed “click” several times over the spreadsheet!
Reminds me of my favourite IT phrase to “educate” users…”error between keyboard and chair”

By: An average joe

An average joe — Thu, 06 Sep 2012 12:16:26 +0000

Whoa whoa whoa…! Some of the most intelligent beings ever created were from the US and Britain, so don’t come here being a keyboard warrior, spreading insults about nations that may not statistically be the brighest but certain individuals outshine the majority of some countries combined!

By: Мыкола Рванасрака

Мыкола Рванасрака — Thu, 19 Jul 2012 17:26:57 +0000

That just shows how stupid you are, and Americans and Brits! Education you have available a simple citizen, and the rich do not want to learn.

By: Freddy D

Freddy D — Tue, 10 Jul 2012 18:15:18 +0000

I had a customer have me install a wireless access point in the office they purchased from the store. After 2 days I received a call from the customer asking why when they drive around in the country, the wireless didn’t work on the laptop. I had to explain what wireless meant and tried not to make them feel dumb.

By: Tshisekela Bayanga

Tshisekela Bayanga — Sat, 07 Jul 2012 15:45:52 +0000

I had a user who said one key was missing from the keyboard,i must get her a new keyboard ,when i got there she pointed to a message saying press any key to continue and said i have been looking for this any key to press its not in this key board iam sure they forgot to put it.i just said to myself yes they forgot to put something in your brains.

By: Brian Schumacher

Brian Schumacher — Thu, 05 Jul 2012 22:57:19 +0000

I had a user not too long ago that needed help with editing a PDF file. After finding out that the PDF that needed to be edited was created by our Xerox copy machine, I told her that this isn’t a PDF you can edit. It’s basically a picture of the file you just scanned. She couldn’t understand the concept that the file she just scanned was a picture, even though it said .PDF on the file. I spent over an hour trying to explain that you need the original document that was created in order to edit it, not a picture. She went as far as to buy a program to create and edit PDF files, thinking this would help. I honestly can’t remember what happened at the end but I know other people around me at the time could tell I was starting to get very frustrated with her. I always find it funny when people ask for your help but don’t want to accept that something simply won’t work just because they think it will.

By: Terry

Terry — Thu, 05 Jul 2012 17:06:17 +0000

I have a user who constantly complains about how slow their email program is. They claimed to only have 3000 messages. I pointed out that that number was “unread messages” and they have over 16,000 in their inbox dating back to 2006. They also have a folder where they keep all the spam they recieve and did complain when I emptied their deleted items folder since they were “keeping some stuff in there.”

By: Tanya Roustom

Tanya Roustom — Tue, 29 May 2012 15:59:14 +0000

This is hilarious. Einstein was right, you know. There are no bounds to human stupidity. I’m not sure how some people got oriented on knowing how to use computers in the first place.

This can eat up a lot of an IT personnel’s time, you know. That’s why it is very critical that HR screens people based on their computer skills, as well. Or if they’re stuck with a person who really is to a certain degree “illiterate”, a crash course would actually be less expensive than have an expensive IT guy use up his or her hours responding to senseless scenarios.

By: Teri Huntington

Teri Huntington — Wed, 25 Apr 2012 18:21:17 +0000

I enjoy the staff that decide to save me some work and have the inventory guy setup a printer, etc…in their office and then I spend more time fixing the problem that was created…due to lack of following simple logical steps…I know they mean well.

By: William Koon

William Koon — Tue, 24 Apr 2012 21:24:52 +0000

I have a customer that had me look at a pop-up he kept getting on his workstation he said “Every time I go to this website I get this pop-up” as I peered over his shoulder he goes to a porn site and Vipre Business give an alert it blocked some malicious software from installing and the customer says ” see what I mean this keeps happening every time I go to this website” Needless to say we had a chat about what was happening.