GFI WebMonitor 2009â„¢ launches as stand-alone proxy version
November 3, 2009 – 1:55 pm | No Comment

GFI WebMonitor 2009â„¢ is now available as a stand-alone proxy.
The perfect internet monitoring solution for the SMB market, this new version of GFI WebMonitor will work in most networking environments and allows administrators to manage …

Read the full story »
Tech Zone

Technical info for IT professional and network administrators.

MSP Insights

Information for IT support providers, Value Added Resellers (VARs) and the MSP Market.

GFI Fixes It

Key insights from our Customer Support team on GFI’s products.

SMB Zone

Current tech issues, research and articles, tailor-made for the SMB!

GFI World

Latest GFI announcements, news and updates.

Home » MSP Insights

MSP Insights Articles

Show me the money… honestly!
October 2, 2009 – 9:52 am | 2 Comments
Show me the money… honestly!

Yesterday, we took our one-year-old daughter for a day out to a local fruit farm and tried to go to their play complex.  I asked ‘how much to take our kid in’?  ‘We charge £4.25 …

Note to Self!
September 24, 2009 – 9:28 am | No Comment
Note to Self!

I work in marketing (I think? Or I did and nobody has told me otherwise) for a Software Company. They provide software to help run IT Companies, or as they seem to be known (in …

MSP’s Single Most Important Marketing Message
July 14, 2009 – 9:48 am | No Comment
MSP’s Single Most Important Marketing Message

I recall being at a networking meeting once with a woman who was reputed to be very good at marketing, and, I’m sure she was – her track record supported her reputation.Â
In any event, she …

How can I make IT Support business less stressful?
July 7, 2009 – 10:01 am | No Comment
How can I make IT Support business less stressful?

Running any business during these turbulent times is stressful. Operating an IT Support Business which deals with those businesses most affected by the recession – smaller companies — is especially nerve-wracking.
We think tthat the best …

MSPs – Difference between Success…
July 1, 2009 – 10:12 am | No Comment
MSPs – Difference between Success…

and failure!  In my experience there are a few to think about.  See below.
I’m assuming that most small and medium sized IT companies are run by Technical people who’ve grown into the CEO/Managing Director role, …

Seven Habits and all that stuff
June 26, 2009 – 10:26 am | No Comment
Seven Habits and all that stuff

Some years ago, I read Covey’s book ‘Seven Habits of Highly Succesful People’.  The message above all others that I took away from it was that the most succesful people ‘invested’ in building and maintaining …

Becoming the Hub of the ‘IT Club’
June 23, 2009 – 10:49 am | No Comment
Becoming the Hub of the ‘IT Club’

Cycling to work this morning for this first time since last month’s accident, I was wondering what I’d write about this morning.  As it happened I was cycling through Dundee Centre past the main offices …

Ideas for Selling Managed Services
June 22, 2009 – 11:06 am | No Comment
Ideas for Selling Managed Services

In sales, understanding your clients’ needs plays an instrumental role in determining what it is that you’re going to sell them. It also sets the stage for how you’re going to then position those services.
One …

Customers WILL pay more for more value
June 18, 2009 – 11:23 am | No Comment
Customers WILL pay more for more value

A random thought popped into my (mostly empty) head this morning.  During the last few years that I was running my IT company, I changed from being very nervous when asking for money to being much more comfortable.Â
I think the turning …

Marketing Idea for IT Support/MSPs
June 16, 2009 – 11:34 am | No Comment
Marketing Idea for IT Support/MSPs

Just an throwaway marketing thought…
It’s a scientifically proven fact that people tend to adopt a ‘herding instinct’ in times of uncertainty. I think the decision process goes something like this:
‘Jeezo – I’m worried. The quickest …