Comments on: Managed Services or Break fix? One size doesn’t fit all

By: Carmi

Carmi — Thu, 30 Dec 2010 14:57:35 +0000

Management in our company has recently decided to make the shift towards managed services within the next half year or so. We’ve been going through the rounds of shifting the model of the company, and it seems to be a lot to work around. However, management seems to have a good plan of where to take the company, but this article does bring up some very solid points worth raising.

By: Nigel B.

Nigel B. — Thu, 30 Dec 2010 14:52:39 +0000

I think shoeboxing IT companies that don’t offer managed services as a lost cause is a bit of a stretch. However, that still isn’t to discount the natural benefits of a managed services model in a good number of scenarios. On the other hand, the article raises a good point of running a hybrid model of Break/Fix and managed services. It earns you the flexibility to approach a client’s problem without necessarily adhering to a strict code, and it allows you the leeway to adapt and react to each problem as your company sees fit.

By: Cristie

Cristie — Sat, 11 Dec 2010 17:38:20 +0000

A big thumbs up for this post. I myself don’t buy the idea that you’ll be dead in the water if you’re not a managed service provider with three years. It’s absolutely unfounded. I agree that most customers are satisfied with how things are. And isn’t that the point? In the end, I whole heartedly agree that companies are meant to serve their customers in whatever way they can. Customers aren’t supposed to adapt to the services of your business. It’s the other way around.