Removing all redundant systems, while managing to keep fail safes in tact is hard enough as it is. But hopefully, we’re going to achieve what you have done; allowing better communication and workflow within the company.

Errr, i don’t actually have an answer. It totally depends on your operation.

By that I mean, I spent months looking for a helpdesk system which would fit our existing business model which in turn was setup to deliver what our customers wanted us to do.

For example: it was important to us that we could say which category of equipment was under contract as we covered some by monthly fee and some by time and materials.

Little quirks of business.

I do know that we’ve a very tight API level integration with ConnectWise & Autotask, where you can automatically share tickets/assets information/etc.

Also, for example in the UK – we tend to use Sage for financials but Quickbooks tends to be bigger in the US.

So our angle is: use the bits that are right for you – but join them up.

Hope this helps.
Chris