Comments on: Why the Healthcare Industry is Moving from Email to Fax

By: Dari Perez

Dari Perez — Mon, 12 Dec 2011 16:02:41 +0000

It’s not only the healthcare industry that’s moving from email to fax. Many industries, such as the Business Process Outsourcing (BPO), Real Estate / Construction, and Video Gaming are joining the trend because of the fax software solution’s practicality – especially towards overhead cost.

In these trying times, enterprises are looking for more profit and less company expenses our of their pockets.

By: Jane Mollak

Jane Mollak — Mon, 28 Nov 2011 08:53:58 +0000

I would also consider faxing as a thing of the past but with security concerns in mind, I can’t deny it is superior to email. I think that we need to get back to fax more often for any kind of sensitive data, not only health records. Still, faxes can be forged but it is harder to do than emails.

By: Kevin Hodak

Kevin Hodak — Tue, 22 Nov 2011 18:19:53 +0000

Julius,

Your point is certainly valid regarding the email integration that fax servers typically utilize to allow users to send and receive faxes from the desktop. While convenient, there are security concerns about patient information being transmitted via email.

What we’re seeing much more often at GFI is direct integration between the Electronic Health Record (EHR) system and the fax server. This allows the user to perform all the fax actions within the EHR interface, thus providing the benefits of sending and receiving from the desktop without the concerns over email. Coupled with the logon security and auditing that is typically found in EHR solutions, this provides for a nice hybrid of legacy fax transmission with modern electronic convenience.

By: Julius 3D

Julius 3D — Tue, 22 Nov 2011 11:40:48 +0000

Fax server software is not a true fax technology because it combines both email and fax platforms. The ones used by the healthcare industry is fax server software.

All I’m after is that we should also commend what email has done to us especially on the areas of business-to-business communications. Fax server software has so much potential, but it will not be that great without the help of email.

By: Calvin North

Calvin North — Tue, 22 Nov 2011 01:20:25 +0000

I agree with Anderson. I think it’s important for healthcare facilities to keep secure, offline files on its patients in order to better protect your records and privacy. Normally I think fax is kind of a ghost of the past, but there are definitely plenty of industries like healthcare that I feel better knowing still rely on the technology to fit their needs.

By: Anderson N.

Anderson N. — Mon, 21 Nov 2011 11:59:56 +0000

Security has always been the main and only reason why I prefer fax over email when I want to send and receive confidential documents such as business contracts, non-disclosure agreements, government permits, etc.

I’m not surprised why the healthcare industry is following the standards of most enterprises. And with the advent and obvious beneficial features of fax server software, many will follow suit.