Unfortunately, from a consultation and advisory standpoint, many clients waste valuable time, effort and resources in exploring different options, only to come out undecided in the end. Despite the fact that I agree with presenting the client with options, it’s always best to be able to guide them quickly, and efficiently, on what track to take. I think consultation and advisory firms should be more than aggressive with this.

That’d definitely a tough act to balance. But I think giving customers as many options as possible is always a good thing. It should never be beyond the core competencies (or resources) of your company of course, but having the ability to walk your customers through as many scenarios as possible is always plus. However, it’s always important to provide them the transparency they deserve as they examine each and every one of their choices.

Thanks for the comment.

I wholeheartedly agree. Having run a ‘real world’ IT Support Co – it’s tough to convince all your customers that recurring fee is the way to go. So we ended up running both break/fix and managed services side by side.

I actually used GFIMAX RM in both cases:
Managed Services for efficiency
Break Fix – to drive extra revenue/hw sales and to tie wandering break fix customers into our services.

And because it was ‘pay in arrears’ and only for what you used – economically it worked well for us as GFI MAX’s cost were low enough to generate a return in both cases.

All the best,
Chris

I have always had challenges with the value proposition “you should own the licenses” model that many of the “big boy” Remote Monitoring & Management (RMM) providers have been promoting..it’s challenging to make the ROI meet the road for both the MSP and the end customer.

Especially with a major factor of the ROI equation being recouped over time. With the current economic pressures on our customers to cut costs, and traditional MSP services quickly becoming a commodity as the major telco’s and even office supply companies (Staples) enter as competitors…we MSP’s need “reasonable solutions at reasonable prices” now – not in 1-2 years.

We have found GFIMax to be a refreshing affordable approach to staying competitive.

We looked at Kaseya, etc and it would have meant re-engineering too much of our business too fast to get a return on the investment

Some of our customers, especially professional services are used to billing by the hour and are reluctant to so called managed services deals.

We like that GFI don’t force us to do that.

Vic