Comments on: Survey: Confessions of the IT Crowd [Infographic]

By: Louis

Louis — Thu, 30 May 2013 17:11:47 +0000

one user called saying her laptop was getting hot and to protect it she put in the freezer but didnt know what was the next step

By: Robert McKinney

Robert McKinney — Wed, 22 May 2013 17:21:08 +0000

IT very frustrating indeed. Too many hands in the pie, too many with better solutuions

By: jill

jill — Tue, 21 May 2013 19:47:35 +0000

I had a user who asked me where i had put her “unsaved” word document. what is so hard with clicking ctrl+s to save your work.

By: Josh M

Josh M — Thu, 18 Apr 2013 17:14:01 +0000

I had a user working from home who said “I can’t remote in to my laptop in the office”, So I asked if she might have shut it down when she left the office. Her response “No I locked it in my filing cabinet by my desk when I left but it was still on”…really…I wonder why you can’t remote into it…

By: Robert S.

Robert S. — Wed, 17 Apr 2013 19:19:56 +0000

I had an end user call me because he couldn’t enter in any information into our ecommerce system. He banged on the keys and said “see nothing types in the username field … I have never seen it do that before.” … and so when I removed his legal pad off of his Alt key it started working again. I told him that would be $79.95 for the support call. Simply Amazing!!!!

By: David Kelleher

David Kelleher — Tue, 02 Apr 2013 13:20:02 +0000

Thanks for you comments and ‘great’ stories.

By: Tore

Tore — Sun, 31 Mar 2013 22:48:20 +0000

My boss did this 3 days ago….. (Gets you thinking does´n it??)

By: Tore

Tore — Sun, 31 Mar 2013 22:45:46 +0000

Had a user come in demanded replacement of his machine. We asked him why: and he showed us the laptop with a ruined screen. As in distorted colours and not showing anything else.

We asked him what had happend, and he said he had the pc in the same bag as he had his therms with hot tea in. And this day the thermos had leaked and subsequently destroyed the screen.

We had to tell him that this was a stupid thing to do, and the reply was that it had gone fine so many times before….

By: Alessandro

Alessandro — Thu, 28 Mar 2013 20:11:46 +0000

“This is Alessandro DSD how can I help you ?”
“Hi Ale, where do I click to place a vertical text in word?”
I barely type in Google: “where do I click to place a vertical text in word?”
I read the answer.
“Have a nice day”
7 hour shift to go.
Had 30 calls like that today.

Easy money.
I feeld good, I am Google, at the phone.

By: Sierra Echo Delta

Sierra Echo Delta — Thu, 28 Mar 2013 11:34:01 +0000

Just a little story some might find funny, Had a remote user call me at 5 in the morning because they could not connect to our company VPN. I ask the simple questions starting with, “Can you get to a website”. After explaining how to test whether they could open Google.com, we “discovered” that the user had never connected to their personal wireless network. Their response to this blunder was, “Thanks alot, was trying to get an early start, so i don’t have to work after noon.” Obviously, oblivious to the fact that i am awake at 5am to fix their stupidity so they can take off early.