Brooktrout SR140

The Brooktrout SR140 is licensed separately from GFI FAXmaker by means of an Activation code; however , the GFI FAXmaker license key must be SR140 enabled together with a valid Software Maintenance Agreement.

Brooktrout Licensing utilizes a “node lock” issued by Dialogic via the Brooktrout License Manager or at http://www.dialogic.com/activation. The Activation code needs to be inserted in the Activation webpage along with the “Node ID” returned from the Brooktrout License Manager according to the Network Interface card to be used for SR140. The generated Brooktrout license can be “node-locked” to another MAC address only once via automatic methods – all subsequent “re-hosting” must involve Dialogic support.

When evaluating Brooktrout SR140, a 30-day Activation code can be requested from GFI Sales. GFI FAXmaker 2011 ships with drivers based on Brooktrout SDK6.3 that introduced a new licensing scheme (SR140-L). This makes Brooktrout licenses more affordable for low density fax environments.

Source: http://www.dialogic.com/products/ip_enabled/docs/10824_SR140_ds.pdf

TE-Systems XCAPI

TE-Systems XCAPI is also licensed separately from GFI FAXmaker by means of an Activation code however the GFI FAXmaker license key must include a valid Software Maintenance Agreement. The XCAPI license can be bound to either one of these options:

• USB dongle that must be inserted in the machine hosting XCAPI
• MAC address of the Network Interface card
• Virtual ID in case of Virtual machines

The Activation code needs to be inserted in the Activation webpage http://www.te-systems.de/licence/index_en.html along with the MAC Address or Virtual ID returned from the XCAPI configuration. The generated XCAPI license cannot be used on other machines. Subsequent “re-hosting” must involve TE-Systems support. In evaluation mode no key is required however the limitations are:

• a maximum of 4 lines can be used at the same time
• voice calls will play a demo message every 30 seconds
• fax calls will render a demo banner on the left edge of the document

GFI FAXmaker 2011 ships with the XCAPI driver installation package. Simply run the installer and follow the on-screen instructions to setup the configuration.

Source: http://www.te-systems.de/te_common/dodownload.php?id=1251

Depending on the VOIP setup, configuration and troubleshooting of VOIP Gateways can be tricky. In this short article I will be discussing tips & techniques to use during configuration and troubleshooting issues with FOIP.

Key FOIP components

The basic VOIP setup would consist of the fax server (GFI FAXmaker), the FOIP Software (Brooktrout SR140 or TE-Systems XCAPI) and the VOIP Gateway. The first step is to check the configuration of the VOIP Gateway settings according to the manufacturer’s recommendations including the specific settings for the FOIP protocol to be used (SIP or H.323). Then on the FOIP Software, you need to insert the correct settings to be used with the VOIP Gateway. Normally just the VOIP Gateway IP is needed to be configured in the FOIP Software for the faxing to work however some other configuration tweaks may be necessary.

Base investigation

The advantage of using FOIP is that it is IP based and you can run a network sniffer tool to troubleshoot problems. A very useful tool in such cases is Wireshark.

Here is the procedure to sniff and analyze the FOIP calls:

1. Download and install Wireshark on the fax server. The machine running Wireshark can also be a separate machine connected to an Ethernet hub between the machine running the FOIP Software and the VOIP Gateway.
2. Run Wireshark and choose Capture -> Interfaces. Click start next to the Interface used by the FOIP Software.
3. Send/Receive a test call. When finished, stop the capture.
4. Click in Telephony -> VOIP Calls to open a list of all the VOIP calls which occurred during the capture. Select the call and click on Graph/Flow.

Captures can be saved to a *.pcap file and sent to GFI Support personnel for further analysis. It is important to specify the make and model of your FOIP Gateway and which FOIP Software is being used.