Author Archives: Chris Martin
Attention all MSPs/IT Support Companies – Complete a survey to help Japan and win an iPad2
Normally, I write GFI MAX’s bi-monthly survey and at the same time pick a worthy and topical fund (from your suggestions) to make a $500 donation to. I really like the fact that money is being donated to a worthy …
Devices, Devices, Devices Everywhere
Once upon a time, way back in 2006, just before Microsoft were about to release Windows Vista. If I remember correctly this program was codenamed EVO – Exchange, Vista & Office, and MS were spending tons of money on hype …
Join the dots!
In a past life, or some time ago at least… I ran a fairly successful and fast growing IT support company here in the UK. From a standing start we trampled over the local competition, doubled in size every year …
9 Advantages to using Remote Support tools for an IT Support Company/Consultant
With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. If you’re a hard pressed IT Support …
Managed Services or Break fix? One size doesn’t fit all
Managed Services seems to be the latest fandango title applied to IT Support companies who offer their services to Small & Medium Sized Businesses who can’t really afford their own internal IT staff. Just to be clear, I’d suggest that …
Always, Always do the right thing for your customers!
I love this piece of inspiration. I used to have it on my wall when I ran a fast growing IT Support Company. “It is not the critic who counts: not the man who points out how the strong man …
Delivering the Secret to Success in IT Support
Lately, I’ve been up to my eyeballs in Webinars! We’ve delivered GFI MAX Building Blocks Webinars to thousands of IT Support Companies worldwide. These webinars demonstrate an easy way to move towards recurring revenues (assuming that’s what you and your …
GFI MAX Building Blocks – The answer to IT services
I was having lunch today with a guy who runs a web/software development business for hire in our town. He was explaining how he was growing tired of it and was considering other things. I was digging for more information …
Survey shows that SaaS can save you money
Earlier in the year we ran a survey on RMM Software, this is the software IT Company’s/MSP’s use to run their technical operations. What emerged were a few very revealing results on the software itself: Only 4% report they use …
The best way to deliver IT support to businesses as an MSP
We are always keen to know what IT support companies think about, what keeps them awake at night and of course what do (and would like to do) with our software, what their problems are, how our software can help. …
